Tebby Support
AI ticket triage for Tebex stores.
Tebby Support triages every ticket your Tebex store receives, resolves the routine ones, and routes the rest to staff with full context.
Most store tickets are the same ten questions.
Running a Tebex store means answering “my package didn't deliver” for the fiftieth time while the ticket that actually needed you sits unread. The volume isn't the hard part, the sorting is. Tebby Support does the sorting, resolves what it can prove, and hands your staff the ones that genuinely need judgement.
How Tebby Support works.
Every ticket gets read
Tebby reads each incoming ticket against your knowledge base, order history, and past resolutions, before a human opens it.
Routine issues resolve themselves
Delivery failures, package questions, and refund-policy replies are answered directly, with the order context already attached.
The rest reach staff with context
Anything Tebby is unsure about escalates instead of guessing, arriving with the research done so your team replies once.
Questions we get asked.
- Does Tebby reply to customers without my approval?
- Only for the ticket types you switch on. Everything else is drafted and held for staff approval, and you can require approval on every reply if you prefer. Staff approve anything that ships.
- What happens when Tebby doesn't know the answer?
- It escalates to your staff rather than guessing. Tebby never invents order details or policy, and it says plainly when it is unsure, which is the behaviour that keeps customer trust intact.
- Where does Tebby get its answers?
- From Tebstack Docs, the shared knowledge base every Tebstack product reads from. Fix an answer once and it updates across chat, ticket triage, and code.
- Does it work with Discord?
- Yes. On Pro and above, tickets can be raised and handled through Discord with panels and ticket types you configure, which is where most gaming communities already run support.
- How much does it cost?
- Ticket triage is included on the Pro plan at $19.99 per month, which comes with 2,000 AI credits. The Free plan includes AI support chat so you can try the workflow before upgrading.
Clear the queue. Keep the judgement.
Start free, connect your store, and watch Tebby triage a real queue before you hand it anything sensitive.