Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Tebstack ("Tebstack," "we," "our," or "us") governing your access to and use of the Tebstack platform, including all websites, APIs, applications, and services (collectively, the "Services").

By creating an account, accessing the Services, or clicking any button indicating acceptance, you agree to these Terms. If you do not agree, you must not use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You must be at least 13 years old to use the Services. If you are between 13 and 18, you represent that you have parental or guardian consent.

Tebstack is a SaaS platform designed for operators of Tebex storefronts — primarily gaming communities running servers on platforms such as FiveM, RedM, Minecraft, and Hytale. Our Services include:

• Tebby AI — An AI-powered customer support agent that reads, categorizes, and responds to visitor support tickets on your behalf, powered by Anthropic Claude.
• Support Ticket Management — A staff dashboard for managing visitor support requests, with assignment, prioritization, and conversation history tools.
• Embedded Support Widget — A chat widget that can be embedded into your Tebex storefront, allowing visitors to submit and track support tickets.
• Store Management — Tools for configuring your storefront, managing staff accounts, and setting support workflows.
• Analytics — Reporting on support volume, response times, and ticket resolution across your stores.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time. Where practicable, we will provide advance notice of material changes.

To access the Services, you must register for an account. You agree to provide accurate, complete, and current registration information and to keep this information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach at legal@tebstack.com.

You may not share your account, transfer it to another person, or create accounts through automated means. One person or legal entity may not maintain more than one free account.

Staff members you invite to your store act as sub-users under your account. You are responsible for their use of the Services and their compliance with these Terms.

Tebstack offers the following subscription tiers, billed monthly:

• Free — $0/month. Includes 500 AI credits per month, 1 store, and access to core features.
• Pro — $19.99/month. Includes 2,000 AI credits per month, unlimited stores, priority AI response speed, and advanced features.
• Max — $49.99/month. Includes 8,000 AI credits per month, unlimited stores, the highest quality AI model, custom Tebby personality, and an SLA uptime guarantee.

Additional AI credits may be purchased as one-time top-ups at any time. All prices are in US Dollars. Payments are processed by Stripe. By providing payment information, you authorize us to charge your payment method on a recurring basis.

Subscriptions renew automatically at the end of each billing period. You may cancel at any time; cancellation takes effect at the end of the current billing period and you will retain access until then. We do not provide refunds for partial billing periods, except where required by applicable law.

We may change subscription pricing with at least 30 days' notice. Continued use after a price change takes effect constitutes acceptance of the new price.

Tebby AI usage is metered using "AI credits." Credits are consumed each time Tebby AI processes a message or takes an action on your behalf. The number of credits consumed per request depends on the AI model quality selected (which varies by subscription tier) and the length of the input and output.

Monthly credits are replenished at the start of each billing period and do not roll over. Purchased top-up credits expire 12 months from the date of purchase. Your credit balance will never go negative; if your balance reaches zero, Tebby AI will pause automated responses until credits are replenished or topped up.

Credits are non-refundable except in cases of verified platform error. We reserve the right to adjust credit exchange rates with reasonable notice.

You agree not to use the Services to:

• Violate any applicable law or regulation, including export control laws.
• Infringe the intellectual property rights of any person or entity.
• Transmit any content that is unlawful, harassing, abusive, defamatory, obscene, or otherwise objectionable.
• Attempt to gain unauthorized access to any system, network, or account.
• Reverse engineer, decompile, or disassemble any part of the Services.
• Use the Services to build a competing product or service.
• Resell, sublicense, or otherwise transfer access to the Services without our written permission.
• Interfere with the integrity or performance of the Services, including through denial-of-service attacks or the introduction of malware.
• Collect or harvest personal data from other users without their consent.
• Configure Tebby AI to deceive visitors in ways that damage their interests or to make false claims about refunds, policies, or product capabilities.

We reserve the right to investigate suspected violations and to suspend or terminate accounts that violate this policy, with or without prior notice.

Tebby AI is powered by large language models provided by Anthropic, PBC. By enabling Tebby AI on your store, you acknowledge and agree that:

• Visitor messages and relevant store context (including product information, store configuration, and conversation history) will be transmitted to Anthropic for processing. Please review Anthropic's Privacy Policy for details on how they handle this data.
• AI-generated responses may contain errors, inaccuracies, or incomplete information. You are responsible for configuring Tebby AI appropriately for your store and for reviewing its responses where accuracy is critical.
• Tebby AI is designed to escalate to human staff when it cannot resolve an issue. You must ensure adequate human staff coverage to handle escalated tickets.
• You must not configure Tebby AI to make guarantees, refund commitments, or policy statements that are not authorized by you.
• The quality of AI responses depends on the information you provide in your store configuration, system prompt, and knowledge base. We are not liable for poor outcomes resulting from inadequate configuration.

We reserve the right to apply content filters and safety measures to AI inputs and outputs to prevent misuse.

The Services integrate with, and depend on, certain third-party providers. By using the Services, you acknowledge that your data may be shared with:

• Anthropic, PBC — for AI language model processing (Tebby AI).
• Stripe, Inc. — for payment processing and subscription management. Your payment data is handled directly by Stripe under their own terms and privacy policy.
• Supabase, Inc. — for database storage and authentication services.
• Resend, Inc. — for transactional email delivery.
• Tebex Ltd. — your Tebex store API keys are stored securely and used to verify purchases and synchronize store data.

We are not responsible for the acts or omissions of these third-party providers. Links to third-party websites are provided for convenience only; we do not endorse and have no control over their content or practices.

All rights, title, and interest in and to the Services, including all software, design, text, graphics, and trademarks, are owned by or licensed to Tebstack. These Terms do not grant you any ownership rights in the Services.

You retain ownership of all content you submit to the Services ("User Content"), including store configurations, support ticket content, and knowledge base entries. You grant Tebstack a worldwide, non-exclusive, royalty-free license to use, store, process, and display your User Content solely to the extent necessary to provide and improve the Services.

You represent and warrant that you have all rights necessary to grant the above license and that your User Content does not infringe any third-party rights.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, TEBSTACK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE SERVICE.

We do not warrant that the Services will be available at all times, that AI responses will be accurate or appropriate, or that any defects will be corrected. The Services may be subject to scheduled or unscheduled downtime.

Tebstack is an independent platform and is not affiliated with, endorsed by, or sponsored by Tebex Ltd., Cfx.re, Rockstar Games, Microsoft, or any other gaming platform or publisher.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TEBSTACK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TEBSTACK IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You may terminate your account at any time by contacting us or using the account deletion tools in your dashboard. Upon termination, your access to the Services will cease and your data will be handled per our Privacy Policy.

We may suspend or terminate your account immediately if you breach these Terms, if required by law, or if we reasonably believe your use poses a risk to the Services or other users. Where possible and lawful, we will provide notice before termination.

Provisions of these Terms that by their nature should survive termination will do so, including sections on intellectual property, disclaimers, limitation of liability, and governing law.

These Terms are governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict-of-law principles. Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration or, where arbitration is not permitted, in the courts of competent jurisdiction.

You waive any right to participate in a class-action lawsuit or class-wide arbitration against Tebstack, to the extent permitted by applicable law.

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page and, for material changes, notify you via email or a prominent notice on the Services at least 15 days before the changes take effect.

Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Services and may cancel your subscription.

If you have questions about these Terms, please contact us: